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Support from Admin Team - INSTRUCTIONS Options
FIDAdmin1
#1 Posted : Thursday, May 27, 2010 4:42:25 PM



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Joined: 4/1/2009
Posts: 7,240
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Location: Malmö
We are still receiving a lot of PM's (ingame and on forums) to individual Admins from you guys and it is really a very inefficient way for us to handle your questions. When you send PM's to us it means that only one of us can see it and the forum- and game-technology does not have any support with regards to traceability and structure on PMs.

In order for us to handle your questions efficiently and with pace we have been forced to take the decision that we will no longer answer to any PM's sent to us through the forums or in the game. In order to allow for alternative persons in the Admin-team to work on your questions and issues you now need to follow this given procedure in order to get support:

1. Search the FAQ in order to see if your question has been answered there (we hope to be able to update the FAQ with even more areas soon).

2. If no help were to be found in the FAQ then search the Help Forum for an answer.

3. If no answer is to be found in the help forum but you think there is a good chance that the community can help answer your question, then create a new post in that forum with your question.

4. If you cannot find an answer to your question through point 1-3 above or have a question/request that only FIDAdmin1-3 can help you with, then send an E-mail (from the e-mail address you used to register to FID) to this address: support@communisport.com . In the future we hope to adopt some kind of tool for submitting questions/request but for now e-mail is the only way to go.

Note: If you want to get in contact with any of the moderators (for example xobxela) or game masters (for example CUFC_Mike) you can still use the PM functionality until other instructions are released.

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FIDAdmin1
#2 Posted : Monday, May 31, 2010 9:23:07 PM



Head Staff Medal: Medal rewarded for being part of the Head Staff at Footballidentity

Rank: Administration
Joined: 4/1/2009
Posts: 7,240
Points: 16,836
Location: Malmö
We are still receiving quite a big amount of PM's (forum and ingame) and now also personal e-mails to FIDAdmins. Please, the only way you can get support from the Admin team (FIDAdmin1, 2 or 3) is through this e-mail address: support@communisport.com All other ways are simply way too inefficient for us to handle.
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