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Help / Support Procedure & Reporting Cheaters Options
FIDHeadGM
#1 Posted : Friday, April 29, 2011 4:23:34 PM



Head Staff Medal: Medal rewarded for being part of the Head Staff at FootballidentityGame Master Icon: Medal received for taking part in Footballidentity's Game Master teamModerator: Medal received for taking part in Footballidentity's Moderator team

Rank: Head GM
Joined: 11/1/2010
Posts: 838
Points: 2,576
Location: Sweden
Help / Support Procedure & Reporting Cheaters

If you have a question regarding Footballidentity, or would like to report a cheater, please follow the support steps below:

  1. Check the FAQs to see if your query has already been answered there.
  2. If your query has not been answered within the FAQs, the Game Masters may be available or you FIDA reps.
  3. If there are no Game Masters available , please post your query within the relevant section of the Help Forum, where other members of the community or one of the Game Masters may be able to help you.
  4. If the community or one of the Game Masters has been unable to give you a definite answer to your query, or if you would like to report a cheater, please contact the Game Master team using the in-game messaging system:

You can access the feature in one of two ways:

* Clicking on the link at the bottom of the site page.



* User Inbox

From here, you will notice a "Contact GM" button:



Clicking the "Contact GM" button will take you to the in-game messaging system that you're very much used to already. This will allow you to select the category most relevant to your query:



We will try our best to respond as quickly as possible to all messages sent, regardless of the language the message is sent in; however messages sent in English will receive a faster response.

Please Note: It is important that you follow this procedure in order from 1-4 to get a faster response. Please do not PM a Game Master directly, or use the in-game chat facilities to contact the Admin team, or one of the Game Masters; you are not guaranteed to receive a response via this method.

You can also contact a nFIDA representative.

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